PRIVACY POLICY

DULCE AURA - PRIVACY POLICY

Effective Date: December 2025

This website, dulceaura.com, is operated by YOUR MONEY RECLAIM LLC, doing business as Dulce Aura ("Dulce Aura," "we," "us," or "our").

SECTION 1 - WHAT INFORMATION WE COLLECT

When you purchase from Dulce Aura, we collect personal information you provide such as your name, shipping address, email address, and payment details necessary to complete your order.

When you browse our website, we automatically receive your device's IP address to help us understand your browser and operating system for a better shopping experience.

Email Communications: With your permission, we may send you emails about new products, barrier repair tips, and exclusive offers.

SECTION 2 - YOUR CONSENT

How we get your consent: When you provide personal information to complete a purchase, verify payment, or arrange delivery, you consent to our collection and use of that information for those specific purposes and related marketing communications.

Withdrawing consent: You may withdraw consent at any time by clicking "unsubscribe" at the bottom of any email, emailing us at info@dulceaura.com, or writing to us at:

YOUR MONEY RECLAIM LLC (dba Dulce Aura)
Privacy Compliance Officer
8 The Grn Ste A
Dover, DE 19901

SECTION 3 - INFORMATION DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service. We will never sell or rent your personal information to third parties.

SECTION 4 - SHOPIFY PLATFORM

Dulce Aura is hosted on Shopify Inc., which provides our e-commerce platform. Your data is stored through Shopify's secure servers protected by firewalls.

Payment Security: All payment information is encrypted using Payment Card Industry Data Security Standard (PCI-DSS) protocols. Your credit card data is encrypted and stored securely. Transaction data is only retained as long as necessary to complete your purchase, then deleted.

All payment processors adhere to PCI-DSS standards managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover).

For more information, review Shopify's Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICE PROVIDERS

We work with third-party providers (shipping carriers, payment processors, email platforms) who collect and use information only as necessary to provide their services. These providers have their own privacy policies. We recommend reviewing them to understand how your information is handled.

Important: Some providers may be located in different jurisdictions. If you're in Canada and your payment is processed in the United States, your information may be subject to U.S. laws including the Patriot Act.

External Links: When you leave our website or click third-party links, you're no longer governed by this Privacy Policy. We're not responsible for other websites' privacy practices.

SECTION 6 - SMS MARKETING TERMS

By opting into SMS marketing, you agree to receive promotional texts from Dulce Aura about new products, exclusive offers, and barrier repair tips. Message frequency varies. Message and data rates may apply. Text STOP to unsubscribe anytime. Text HELP for assistance or email info@dulceaura.com. We may use automated systems to send messages.

Your consent to receive automated marketing messages is not required to purchase from Dulce Aura. You can opt out at any time by texting STOP. For support, text HELP or email info@dulceaura.com.

We may change any phone number or short code used to operate the service and will notify you of these changes. Messages sent to changed numbers may not be received and we're not responsible for honoring requests made to old numbers.

Wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number and keep your contact information current, including notifying us immediately if you change your number.

You agree to indemnify and hold us harmless from claims arising from your use of SMS services or providing a phone number that isn't yours. We're not liable for failed, delayed, or misdirected message delivery, errors in information, or actions you take based on the service.

SECTION 7 - DATA SECURITY

We take reasonable precautions to protect your personal information following industry best practices. Your credit card information is encrypted using SSL technology and stored with AES-256 encryption. While no internet transmission is 100% secure, we follow PCI-DSS requirements and implement additional industry-standard security measures.

SECTION 8 - COOKIES WE USE

Essential Cookies:

_session_id (unique token, session duration) - Allows Shopify to store session information like referrer and landing page

_shopify_visit (no data held, 30 minutes from last visit) - Tracks number of visits to our store

_shopify_uniq (no data held, expires midnight next day) - Counts visits by individual customers

cart (unique token, 2 weeks) - Stores your shopping cart contents

_secure_session_id (unique token, session duration) - Security token for your session

storefront_digest (unique token, indefinite) - Verifies access to password-protected areas if applicable

You can choose to disable cookies through your browser settings, though some website features may not function properly.

SECTION 9 - AGE REQUIREMENTS

By using dulceaura.com, you confirm you are at least 18 years old (age of majority in your jurisdiction), or have parental/guardian consent to use this site.

SECTION 10 - POLICY UPDATES

We may update this Privacy Policy at any time. Changes take effect immediately upon posting. If we make material changes, we'll notify you on this page so you remain informed about what information we collect and how we use it. If Dulce Aura is acquired or merged with another company, your information may be transferred to new owners to continue serving you.

SECTION 11 - QUESTIONS OR CONCERNS

To access, correct, or delete your personal information, or for any privacy-related questions, contact:

Email: info@dulceaura.com
Phone: +1 302-244-7243

For privacy and legal inquiries:
YOUR MONEY RECLAIM LLC (dba Dulce Aura)
ATTN: Privacy Compliance Officer
8 The Grn Ste A
Dover, DE 19901

For product returns and shipping inquiries:
Dulce Aura Fulfillment Center
18388 Pasco Business Center
Lutz, FL 33558