Shipping Policy
DULCE AURA SHIPPING POLICY
Effective Date: December 2025
YOUR MONEY RECLAIM LLC, doing business as Dulce Aura, we're committed to delivering your skincare products quickly and reliably. Please review the details of our shipping policy below.
Fulfillment Center
All orders are shipped from our fulfillment center located at:
Dulce Aura Fulfillment Center 18388 Pasco Business Center Lutz, FL 33558
Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping. If you are located outside the U.S. and wish to purchase our products, please contact our customer service team at info@dulceaura.com for potential future availability.
Shipping Methods & Costs
Standard Shipping:
- Timeframe: Orders typically arrive within 5-7 business days after processing
- Cost: Free shipping on all orders over $50. Orders under $50 are subject to a flat shipping rate calculated at checkout based on your location
Expedited Shipping:
- Timeframe: Orders generally arrive within 2-3 business days after processing
- Cost: Expedited shipping is available at a flat rate of $9.95
Note: Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items).
Processing Time
Order Processing: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
High Demand Periods: During peak seasons, promotional events, or holidays, processing times may be extended. We appreciate your patience during these periods.
Delivery Times
Standard Shipping: Once processed, standard shipping typically takes 5-7 business days.
Expedited Shipping: Once processed, expedited shipping typically takes 2-3 business days.
Please Note: Delivery times are estimates and may vary depending on the shipping carrier, your location, and other external factors beyond our control, such as weather conditions or carrier delays.
Order Tracking
Tracking Information: After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order online. You can monitor the delivery status of your package through the provided tracking link.
Lost Packages: If your tracking information indicates that your package has been delivered but you have not received it, please wait 24 hours as sometimes packages are marked as delivered slightly before arrival. If you still have not received your package after this time, please contact us at info@dulceaura.com for assistance.
Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarders. Please provide a physical street address for delivery to ensure prompt service.
Alaska and Hawaii: Standard shipping times may be extended for orders shipped to Alaska and Hawaii due to carrier logistics. Expedited shipping may not be available to these locations.
Lost or Damaged Packages
Lost Packages: If your package is lost during transit, please contact us at info@dulceaura.com within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and, if necessary, resend your order at no additional cost to you.
Damaged Packages: If your package arrives damaged, please take photos of both the packaging and the damaged product(s) and contact us immediately at info@dulceaura.com. We will arrange for a replacement to be sent as quickly as possible.
Changes to Shipping Information
Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at info@dulceaura.com. While we will make every effort to accommodate your request, we cannot guarantee changes once the order has been processed and shipped.
Order Cancellations: If you wish to cancel an order, please contact us immediately at info@dulceaura.com. Orders that have already been processed or shipped cannot be canceled. If your order has already shipped, you may refuse delivery or follow our return process once received.
CONTACT INFORMATION
For any questions or concerns about our shipping policies, please contact us at:
Email: info@dulceaura.com
Phone: +1 302-244-7243
Response Time: Within 24 hours (weekdays)
Registered Business Address:
YOUR MONEY RECLAIM LLC (dba Dulce Aura)
8 The Grn Ste A
Dover, DE 19901
Fulfillment & Shipping Address:
Dulce Aura Fulfillment Center
18388 Pasco Business Center
Lutz, FL 33558
YOUR MONEY RECLAIM LLC, operating as Dulce Aura. This policy applies to all orders placed at dulceaura.com.