Terms of Service

DULCE AURA - TERMS OF SERVICE

Effective Date: December 2025

Welcome to YOUR MONEY RECLAIM LLC, operating as Dulce Aura. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using dulceaura.com, you agree to these Terms. Please read them carefully.

1. General Terms

1.1 Eligibility

By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are under 18, you may only use our website under the supervision of a parent or guardian. You represent that you have the legal authority to enter into these Terms and to use the website under all applicable laws and regulations.

1.2 Changes to Terms

We may update these Terms from time to time at our sole discretion. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed about any updates.

1.3 Account Registration

To purchase products from our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. We reserve the right to suspend or terminate your account if we suspect any unauthorized use.

2. Products and Services

2.1 Product Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. Please note that the colors of products displayed on your screen may vary due to screen settings and display limitations. Our skincare products are formulated for external use only and are not intended to diagnose, treat, cure, or prevent any disease.

2.2 Pricing

All prices are listed in U.S. dollars and are subject to applicable taxes and shipping fees. We reserve the right to change prices at any time without prior notice. In the event of a pricing error on our website, we reserve the right to cancel any orders placed for the incorrectly priced product, even if the order has been confirmed and your payment method charged. If your payment method has already been charged and your order is canceled, we will issue a refund to your original payment method.

2.3 Orders

We reserve the right to accept or decline your order at our discretion. Upon receipt of your order, we will send you an order confirmation email. Please note that this email does not indicate acceptance of your order. Acceptance occurs when your order has been processed and shipped. We also reserve the right to limit the quantities of products purchased per person, per household, or per order.

2.4 Shipping and Delivery

We deliver to locations across the United States. Delivery times vary depending on the shipping option you choose at checkout and your location. We aim to process and ship orders promptly. However, we do not accept responsibility for delays caused by shipping carriers, weather conditions, or other factors beyond our control. Shipping costs are non-refundable, and any customs duties or taxes are the responsibility of the recipient. For detailed shipping information, please review our Shipping Policy.

2.5 Returns and Exchanges

Due to the custom nature of our skincare formulations and packaging, we accept returns or exchanges only in limited circumstances. Once your products are prepared and shipped, we are unable to offer refunds for change of mind. Products must be unused, unopened, and in original sealed packaging to qualify for return consideration. We do not cover return shipping costs unless the return is due to our error. For complete details, please review our Return & Exchange Policy.

2.6 Promotions and Discounts

From time to time, we may offer promotional discounts, coupon codes, or other special offers. These promotions are subject to specific terms and conditions, which will be provided at the time of the promotion. Promotional discounts cannot be applied to previous purchases, and only one promotion or discount code may be used per order, unless otherwise stated. We reserve the right to modify or cancel promotions at any time.

3. Intellectual Property

3.1 Ownership

All content on our website, including but not limited to text, images, graphics, logos, icons, and software, is the property of YOUR MONEY RECLAIM LLC or our licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, display, sell, or exploit any content on the website without our prior written permission.

3.2 Trademarks

"Dulce Aura," our logo, and all related names, product names, designs, and slogans are trademarks of YOUR MONEY RECLAIM LLC. You are prohibited from using our trademarks in any manner that could confuse customers, or in any way that disparages or discredits Dulce Aura. All other trademarks not owned by us that appear on the website are the property of their respective owners.

3.3 User-Generated Content

If you submit or post any content, such as reviews, comments, or images, to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You confirm that you have the rights to the content you post and that it complies with all applicable laws.

4. Privacy

We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and disclose your personal information. By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

5. User Conduct

5.1 Prohibited Activities

You agree to use our website only for lawful purposes and in accordance with these Terms. You are prohibited from engaging in any of the following activities:

  • Accessing or using the website in any way that violates any applicable law or regulation
  • Uploading, transmitting, or distributing any viruses, worms, or other harmful code that could damage, disrupt, or impair the operation of the website or the systems of any other users
  • Attempting to gain unauthorized access to the website, user accounts, or computer systems or networks connected to the website through hacking, password mining, or any other means
  • Using any automated system, software, or other means to access the website for any purpose without our express written consent

5.2 User Content Guidelines

You are solely responsible for the content you post on our website. You agree not to post any content that:

  • Is defamatory, obscene, abusive, or offensive
  • Violates the rights of any third party, including but not limited to intellectual property rights, privacy rights, or publicity rights
  • Contains false or misleading information or impersonates any person or entity

6. Disclaimers and Limitation of Liability

6.1 Disclaimer of Warranties

The website and all products and services offered through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. We make no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, or products provided through the website.

6.2 Product Use

Our skincare products are intended for external use only. Results may vary by individual. We recommend performing a patch test before full application. If irritation occurs, discontinue use immediately and consult a healthcare professional. We are not responsible for any allergic reactions or adverse effects resulting from product use.

6.3 Limitation of Liability

To the fullest extent permitted by law, YOUR MONEY RECLAIM LLC, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or in connection with your use of the website or products, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid to us for the product or service giving rise to the claim.

7. Governing Law

These Terms and any disputes related to them will be governed by and construed in accordance with the laws of the State of Delaware and applicable federal laws of the United States, without regard to conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the website shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

8. Miscellaneous

8.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified so that it is valid, legal, and enforceable to the fullest extent permitted by law.

8.2 Entire Agreement

These Terms, together with our Privacy Policy, Return & Exchange Policy, and any other legal notices published on our website, constitute the entire agreement between you and YOUR MONEY RECLAIM LLC regarding your use of our website and products. These Terms supersede all previous or contemporaneous agreements, communications, or proposals, whether oral or written.

8.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be interpreted as a waiver of such right or provision. A waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of YOUR MONEY RECLAIM LLC.

8.4 Contact Information

If you have any questions about these Terms or our products, please contact us at:

Email: info@dulceaura.com
Phone: +1 302-244-7243

Registered Business Address:
YOUR MONEY RECLAIM LLC (dba Dulce Aura)
8 The Grn Ste A
Dover, DE 19901

Fulfillment Center:
Dulce Aura
18388 Pasco Business Center
Lutz, FL 33558

YOUR MONEY RECLAIM LLC, operating as Dulce Aura. These Terms apply to all orders placed at dulceaura.com.